OUR COMMITMENT IN ENSURiNG YOUR 100% SATISFACTION
This return policy has been created in order to demonstrate our firm commitment in providing the best practice in ensuring your 100% satisfaction in shopping with us.
90 Days Money Back Guarantee, No Restocking Fee Required
We offer 90 days money back guarantee. Yes, it is 90 days! We examine each item carefully and offer full refund or free replacement if item is of inferior quality, defective or not as described. Simply return the item in its original condition within 90 days from the date of purchase, and you could opt to make a replacement purchase, put it in store credit, or have us to refund the money back to your paypal account. All three options will not require you to pay any restocking fee.
3 Easy Steps in Returning the Product
1) check the date to see if it is within 90 days from the date of purchase, and that the item is in its original condition. 2) e-mail us at firstname.lastname@example.org to state “item to be returned” and quote the invoice number. We will then send you the return request form with the returning address. 3) print out the return address and ship it back to us via registered air such that we can sign-in for the receipt. Once we received your item we will notify you immediately, and make the refund accordingly. Please note we will be responsible for one way shipping (i.e. from our warehouse to your home), and buyer is responsible for the returned shipping.
Item to be returned need to be in its original condition and in the original box and/or packaging. For item that has been used, washed, damaged, alternated, or any other situation that making it not of original condition, they cannot be returned and the money back guarantee policy will not apply. Item that is of custom made nature cannot be returned too.
For Defective Item
Defective item is rarely happen as we have a rigid product quality control policies to our suppliers, crafters and artisans; and our Product Care team will fully examine each item before it is shipped out. However should you think the item you receive is defective, please give us a call immediately. We will walk through with you and help you solve the issue in a professional manner.
For Damaged Item Due to the Shipment
Damaged Item again is not often as we use above industry standard in wrapping and packaging the item. We however offer optional postage insurance for customer who wants to be fully protected for damage or lost. Please put “add postage insurance” during the check out process, and we will calculate you the amount required for this option. For those who do not opt for postage insurance, you are advised to check the parcel carefully and immediately when receiving it from the carrier. You should refuse the shipment immediately when it is visibly damaged, as this allows you to file a claim to your carrier. In cases of concealed damage, pictures showing the damage upon arrival could be of great help in getting reimbursed from your carrier. You are also advised to maintain the original packaging as prove of parcel complying with international postage standard. Please be advised that you should notify the damage to your carrier within 24 hours as many carriers have a cut off time after which they will not accept claims. Most carriers will have a claim system and related procedure for customer claiming the damage due to their mishandling. We will provide necessary document such as shipping record and prove of product value in facilitating your claim. However, for customer not opting for postage insurance, we are not in the position in making the claim on your behalf to your local carrier.
For hygienic reason, items that come in direct contact with the body (for example, an earring) cannot be returned. Items that can be duplicated, such as CD, VCD and DVD, cannot be returned too. We hope you can understand the rationale behind, and pay special attention in choosing these products.